cg111's Privacy Policy

1 Information Collection

cg111 may collect the following types of information in order to provide its services. Information collection is always carried out for fair, transparent, and lawful purposes.

1.1 Registration and Account Information

When you create an account on cg111, we collect:

• Full name and date of birth
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency and language preferences

1.2 Identity Verification Information (KYC)

To comply with financial regulations and ensure account security, we may collect the following documents for identity verification purposes:

• National ID card (NID) or passport copy
• Proof of address document (utility bill or bank statement)
• Proof of payment method ownership

1.3 Financial Information

To process deposits and withdrawals, we collect payment-related information, including bKash, Nagad, Rocket, or bank account numbers. We never store full bank card numbers or PINs.

1.4 Technical and Usage Information

Information collected automatically while using our services includes:

• IP address and device identification information
• Browser type and version
• Operating system
• Pages visited and session duration
• Referral URL and login time
• Cookies and similar tracking technologies

2 Purpose of Information Use

cg111 uses collected information only for the following legitimate purposes:

• Account creation, management, and verification
• Processing deposits, withdrawals, and bonuses
• Fraud prevention, security monitoring, and anti-money laundering (AML) compliance
• Providing customer support services (live chat and email)
• Bonus offers and promotional communications based on your consent
• Managing responsible gaming tools and self-exclusion programs
• Improving platform performance and resolving technical issues
• Fulfilling legal obligations and responding to requests from regulatory authorities

We never sell your information to third parties for marketing purposes.

3 Information Sharing and Disclosure

cg111 keeps your personal information strictly confidential. Information may be shared only in the following circumstances:

3.1 Service Provider Partners

We work with selected third parties for payment processing, identity verification, and technical support. Only the information necessary to provide the service is shared with these partners, and they may not use this information for any other purpose.

3.2 Legal Obligations

Information may be disclosed to authorities as part of a court order, government directive, or legal process. We always do this within the legal framework.

3.3 Fraud Prevention and Security

In cases of suspicious transactions or fraud, the necessary information may be shared with relevant authorities and fraud prevention agencies.

3.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity, but the terms of this privacy policy will remain in effect.

4 Cookies and Tracking Technologies

Our website uses cookies and similar technologies that improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Indispensable for login sessions, security tokens, and core site functionality.
• Functional Cookies: Remember your preferences such as language selection and display settings.
• Analytics Cookies: Collect anonymous data to understand site traffic and user behavior.

4.2 Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may cause some site features to not work properly.

5 Data Security Measures

cg111 takes industry-standard technical and organizational measures to keep your personal information secure.

• All data transmissions are secured using SSL encryption (TLS 1.2 or above).
• Passwords are stored with strong hashing algorithms — no staff member can see your password.
• Access to sensitive information is restricted to authorized staff only.
• Regular security audits and vulnerability testing are conducted.
• Data backup and disaster recovery plans are maintained.
• 24/7 monitoring systems are active to detect suspicious activity.

While we ensure the highest level of protection, no method of transmission over the internet is completely secure. Therefore, keeping your account password confidential is also your responsibility.

6 Data Retention Period

How long we retain your personal information depends on the type of information and legal requirements:

• Active account information: retained for as long as the account remains active.
• After account closure: retained for the minimum period required under applicable laws and regulations.
• Financial transaction records: retained for the period determined by legal obligations.
• Communication and support records: retained for a specified period to ensure service quality.

Unless required beyond legal obligations, information is securely deleted or anonymized at the end of the specified period.

7 User Rights

You have the following rights regarding your personal information:

7.1 Right of Access

You may request to view and receive a copy of the personal information stored in your account at any time.

7.2 Right to Rectification

If there is any error in your information, you may request a correction. Many details can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Restrict Processing

For specific reasons, you may request that processing of your information be restricted.

7.5 Right to Opt Out of Marketing Communications

You may opt out of promotional emails and marketing communications at any time. To do so, update your account settings or contact our support team.

To exercise these rights, email [email protected] or contact us via live chat.

8 Children's Privacy

cg111 strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect information from minors. If we become aware that a minor has created an account, we will immediately close that account and delete all collected information. If a parent or guardian believes their child has created an account, please notify our support team immediately.

9 Third-Party Links and Services

Our platform may include services from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. These providers have their own privacy policies. cg111 is not responsible for the privacy practices of third parties. We recommend that you read the privacy policy of the relevant third party.

10 International Data Transfers

Our servers and data processing facilities may be located in various countries. Your information may be transferred outside of Bangladesh. In such cases, we ensure that appropriate safeguards are in place in the recipient country or organization and that your information will be protected in accordance with the standards of this privacy policy.

11 Policy Changes

cg111 may update this privacy policy from time to time. If changes are made, we will notify you in the following ways:

• Publishing the policy with an updated date on the website.
• Sending a notification to your registered email for significant changes.
• Displaying a notification on your first login after the change.

Continuing to use the platform after changes will be taken as your agreement to the updated policy. A copy of the previous policy can always be requested.

12 Responsible Gaming and Data Protection

cg111 places the utmost importance on responsible gaming. Your gaming history and deposit and withdrawal information help us manage responsible gaming tools — such as setting limits, self-exclusion, and activity monitoring. This information is used for the purpose of user protection and is never used for marketing.

To learn more about responsible gaming, visit our Responsible Gaming page.

13 Contact and Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: available 24/7, support provided in Bengali

We will review your request or complaint as quickly as possible and work to provide a resolution.